Due to COVID there are some delays that are affecting our standard shipping times, our team are working every day, processing and shipping parcels to get your orders to you ASAP.
Are all your products authentic?
Yes, our team at PIECES. guarantees that ALL products that comes in and gets listed on our site goes through a rigorous "legit checking" process. We verify the authenticity of the item(s) before listing them up for sale.
How long do orders take to arrive?
When you make an order with us, we locate your items in our stockroom and pack them on the same day. Australia Post is our primary courier service and we aim to send out our products within 1 business day. ETA for standard delivery is usually 2-5 business days and express 1-3 business days for domestic shipping.
Are all items brand new?
Yes, all items are brand new and comes with their original tags, boxes and accessories.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, and Apple Pay
How can I track my order?
When your order gets dispatched, you will receive another email that contains the tracking number. We ship with Australia Post so you can track on auspost.com/track
Are there any shipping costs?
Domestic delivery costs:
- Sneakers: $15
- Clothing: $10
- Accessories $10-20 varying by size/weight
An item is sold out, will you be stocking these again?
Please DM us on Instagram @pieces.au or email us at email@example.com and we will see if we can source the item you are after for you.